Charges and Timing
- A flat shipping fee of USD 30 is applied to international orders below total cart size of USD 250
- Free shipping for all international orders above USD 250
- International orders take 7 business days to be delivered
- International shipments are not eligible for returns or exchange
How do I track my order?
Once your order is shipped, you will receive an email with the Airway Bill number (AWB no.) and courier partner name. Please visit the courier partner website (FedEx, DHL) and enter the AWB no. in the relevant form to track the current location of your shipment and expected date of delivery.
Who will deliver my order?
We partner with registered international courier companies to deliver your order. Please do not accept damaged or tampered delivery packages.
Where is my order processed from?
- Orders are processed both from our warehouse in Delhi, India.
- Each piece is made to order, hence you can give us your measurements and we can customise it for you.
- Please note that you will not be entitled to cancel or return an order for any bespoke or customised item unless the product is faulty or not as described.
- Orders will be delivered to the shipping address mentioned at checkout.
Which countries do you deliver to?
We deliver to more than 230 countries. At checkout, when entering your shipping address, you will be able to select your home country from the drop-down list
Do you deliver to PO Box addresses?
No, it is not possible for us to deliver to PO Box addresses.
Do I have to pay customs and import charges?
Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice from the shipping agent.
International shipping terms and conditions
- Any part cancellation or refund of the order may attract shipping charges on the balance order.
• To qualify for free shipping, your product total after any discount should be above USD 250
• Duty, as mandated by your country of shipment, will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, Turn Black your order will not be eligible for a refund.
• International orders are not eligible for exchanges and returns