- How do I know my size?
To find the best size for you, please refer to our sizing guide. It is provided for each and every product which can be used for making a purchase.
- Do you have plus-size clothing?
Our size chart consists of sizes XL and XXL. We also do customizations according to measurements provided by the customers.
- Is there an additional cost for sizes that fall outside the size chart mentioned?
No, there is absolutely no additional cost for sizes that are not mentioned in our size chart.
- How do I apply the store credits provided to me?
Every store credit comes with a coupon code, which can be used by customers while checking out.
- Do you deliver out of India?
Yes, we ship to almost all major countries.
- My order is placed. What happens next?
As soon as you place your order, you will receive a confirmation email. Orders are shipped twice a week and the customer will receive it within 5 – 7 days from ordering.
- What are the different cloth materials used?
The style of a garment affects the material, and the material is a significant part of the look of the garment. Typical clothing materials used by us range from flax, linen, chanderi, and linen cotton to viscose, Every product on the site mentions the material(s) used.
- What is the wash care that needs to be followed?
The maintenance of every garment is essential. For every product, we provide a wash and care section on the site.
- What are the shipping charges and delivery time for International orders?
A flat shipping fee of USD 15 is applied to international orders below the total cart size of USD 200. International orders mostly take 10-12 business days to be delivered.
- How do I track my order?
Once your order is shipped, you will receive an email with the Airway Bill number (AWB no.) and courier partner name. Please visit the courier partner website (FedEx, DHL) and enter the AWB no. in the relevant form to track the current location of your shipment and the expected date of delivery.
- Who will deliver my order?
We partner with registered international courier companies to deliver your order. Please do not accept damaged or tampered delivery packages.
- Where is my order processed from?
Orders are processed from our warehouse in Delhi, India.
- Do you customise pieces?
Yes, we do all kinds of customisation. You can always mention your measurements once you place an order and we can have the piece made accordingly.
- Can I return a customised item?
No, a customised item can’t be returned unless the product is faulty.
- Which countries do you deliver to?
We deliver to more than 230 countries. At checkout, when entering your shipping address, you will be able to select your home country from the drop-down list.
- Do you deliver to PO Box addresses?
No, it is not possible for us to deliver to PO Box addresses.
- Do I have to pay customs and import charges?
Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, etc.) at the time of your order delivery after you receive an invoice from the shipping agent.
- How does one qualify for free shipping?
To qualify for free shipping, your product total after any discount should be above USD 200.
- Can I return a piece I received?
There is only exchange available and no return unless the piece is faulty. The cost of shipping will be borne by the customer. Once we receive the piece, the cost of shipping the exchanged piece sent will be borne by us.
- What payment method is accepted at Turn Black?
We accept Master/Visa credit cards and debit cards. We also have an option of PayPal, net banking, and Cash on Delivery for our customers.
- Can I cancel an order?
If you wish to cancel your order, write to us within 24 hours of placing the order at firstname.lastname@example.org
- Do you deliver out of India?
Yes, we ship to almost all major countries & Free shipping for all orders. All international payments are accepted via Paypal. Please be aware that the shipping charges mentioned are not inclusive of any custom or import duties that may be levied upon reaching the destination country. We have no control over these charges and are unable to estimate what they may be.
- Is the shipping free in India?
We offer free shipping on all products when paid online by credit card or debit card.
- How can I track my order?
The Orders Tracking tab on the website helps you track your order.
- What happens if I am not available when you deliver my order?
Every time an order is undelivered, we ensure that it is reattempted according to the customer’s given day and time.
- What is the stipulated delivery time for an order?
All orders are shipped from our studio in Delhi using the best Couriers partners and for international orders tie up with other reputed shipping companies. Once shipped please allow 5-7 working days from dispatch for your goods to reach the destination. In case the customer requires the delivery to be done urgently, we will have to be notified 2 days in advance.
WE DO NOT PROVIDE REFUNDS.
- How do I return the product/s?
Domestic orders: If upon receipt of your order you find anything unsatisfactory, drop us a line within three days of receiving the product. We would be happy to provide an exchange. All products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition. Once our team has checked the merchandise, you will receive an email confirming that your return has been accepted. The cost of the return will be borne by the customer. We accept returns within 15 days.
International orders: If upon receipt of your order you find anything unsatisfactory, drop us a line within three days of receiving the product. We would be happy to provide an exchange. International orders are eligible for exchanges only and no returns. If you wish to exchange a product, mail us at email@example.com. The shipping cost is borne by the customer. We accept returns within 15 days.
- How do I exchange the product/s?
To process an exchange, simply mail us at firstname.lastname@example.org or give us a call at +91 8800403077, and our team will be in touch to confirm the exchange request.
- When will my exchanged item be shipped?
Once we receive the package back from you, we ensure the delivery of the exchanged product in 3-5 working days.
- What should I do if I receive my order in a damaged condition or if it’s different from the one I ordered for?
We apologize for this, however in a rare case where you happen to receive a damaged or a different product from what you had ordered, please notify us within 24 hours of receipt at email@example.com
- In the case of self-ship, where do I need to send my product/s?
In case of self-ship, all products need to be sent to the following address-
116-A, 4th floor
Above Blossom Kochhar
Near UCO Bank
- If I buy items on sale and wish to return them, do I get a refund?
All items on sale are non-returnable but can be exchanged for a different size in the same style only, chances are you won’t have to return the garment.
- How do I get in touch with Turn Black?
Simply mail us at firstname.lastname@example.org or give us a call at +91 8800403077, and our team will get in touch with you.
- What are the customer care working hours?
10:30 am-6 pm (Monday to Saturday) are the customer care working hours.