Exchange & Returns

 

 

Sale:

Items on sale are non-returnable, but you can exchange the same style for a different size. Exchanges can only take place twice, we are entitled to refuse exchanges after that.

 

How Exchange works: 

To process an exchange, send us an email at [email protected] or give us a call on +91 8800158377/+91 8800403077 and our team will confirm your exchange request via email. Exchange requests are only considered if sent within 15 days. In the email confirming your exchange request, you will receive the address to our warehouse in Shahpur Jat, to which you have to ship the garment back. Cost of the return will be borne by the customer. Once we receive the garment, our team will inspect the garment and ship the new piece to you which will be delivered within the next 3-5 business days. Please note,  all products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.

We have made every effort to display as accurately as possible the colour (it’s just black) of our products that appear on Turn Black. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour (again, it’s just black) will be completely accurate. 

 

 

How Returns work:

If upon receipt of your order you find anything unsatisfactory, send us an email at [email protected] or give us a call on  +91 8800158377/+91 8800403077 within 15 days of receiving the product, our team will confirm your return request via email. 

We would be happy to provide a refund.  In the email confirming your return request, you will receive the address to our warehouse in Shahpur Jat, to which you have to ship the garment back. Cost of the return will be borne by the customer. Once we receive the garment, our team will inspect the garment after which you will receive an email confirming that your return has been accepted and we will initiate the refund process through bank transfer, for which you’ll be asked for your Bank details for the same, the transfer days will vary according to your bank’s policy. Please note, all products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Please be careful while trying on items. The item should be returned new and unused as Turn Black holds the right to not to accept returns in case product is used or damaged by the customer. Post 15 days, no exchange or return will be entertained.

 

Customized Items:

We are more than happy to make your dress according to your measurements. However, a customized item cannot be returned or exchanged unless the product is defective. We can make alterations to get you that perfect fit, but these alteration request can be taken up only twice for the same piece.